Property Management Services

Sorry it’s taken me this long to say it, but thanks again to the cleaners for a superb job!  It’s always so refreshing to arrive to a well-maintained unit. RAV
I wanted to send you a thank you note for all the due diligence at my unit this past month.
Just wanted to let you know how much we appreciated the cleanliness of our unit upon our arrival today. Please pass on our compliments to the housekeeper(s).

In short, they’re the best rental management company we’ve ever had.  They are very responsive to any requests, and their cleaning service has been especially good.

—Rav (BRRN)

As a property owner, I recognize how important it is to keep up with maintenance as well to keep the place looking good.   Sincerely,  Jim

I wanted to let you know how pleased I am with the bookings so far! This winter’s looking great, the condo has stayed well-stocked. Thanks for your hard work! – Mercedes

Cool, you guys are great. I get so frustrated with the lack of concern and customer service, and to work with someone like you is such a pleasure.! – Bill

Staff and Jeff,

The Mountainside unit looks very nice, thank you.  I like the no smoking signs.  Thanks for good job.  Barbara D MSBD

Thanks for opportunity to provide a recommendation. RMRM has served as rental manager for our condo since the beginning of this year. To date, we have been quite satisfied with the services that have been provided. RMRM has proven to be professional in every respect, and has been very timely and accessible in responding to our needs. We have been especially happy with the cleanliness standards that have been maintained, and with their attentiveness to condo regulations and policies. Their website and toll-free number make bookings easy, and their check-in office has an inviting appearance. They also provide an excellent information binder for guests, as well as a comprehensive telephone information service. — Nicholson

Just wanted to let you know how much we appreciated the cleanliness of our unit upon our arrival today. Please pass on our compliments to the housekeeper(s).

—Rav (BRRN)

You and I have been in the service business in one form or another for most of our adult life. As you well know our clients through the years have never hesitated to point out the faults within your business, quality of the product we offer or lack of services render. Few times have we gotten a true, “Thank you, nice job” for work well done.
This is one of those times – Today, I thank you, and others at RMRM inc. for great customer service and a true dedication to your homeowners. Your people identified the problem, notified me of the issues, and used the resources they had available to resolve the problem within a few hours not days. Thank you, nice job! – William R.

The condo looks great, we are glad to be back…

Also wanted to tell you we are very pleased with the way the rentals are going, we are getting very good nightly rates and our plan seems to working perfectly.

Merry Christmas to you and all your family and staff Gary

Thanks, Jeffrey…again, you all are truly great – we are very fortunate and thankful to have you represent our interests in Keystone! We continually tell all of our local friends about how outstanding your service and support for us is! Thanks again and have a great weekend! – Kelly O

You guys are the best!!! – Robert H

I wanted to also let you know that we were very pleased to find our condo in such good shape when we visited this past ski season. I think that your damage deposit really works and makes people mindful of being careful. – C Pope

Owned Property since built With us for the first summer “I noticed you got a summer booking for our condo! Congrats, that is the first summer rental we have had at our Property since we have owned it. Do you think your marketing/advertising efforts to (REMOVED WORD) etc was responsible for this booking? Thanks, – Dale

I received a mailer today from CMLS. They are offering 2 free season passes to anyone that joins the CMLS rental program. They must be really desperate for inventory. I can’t imagine anyone jumping ship from RMRM for this offer. In our case, we live out of state, so the free season passes are meaningless. If we lived in CO, it doesn’t take a rocket scientist long to realize that you can buy a lot of season passes if you’re in RMRM’s program based on the commission differential. – Jim B., Dublin OH

Scott, I am the owner of a condo in Buffalo Village (Wildernest). I was with another management company for two years before switching to RMRM. The switch turned out to be for the better for the following reasons.

1. I believe that RMRM is more aggressively advertising their services nationwide and not just in the Denver area. For example, ski magazines and a good website.
2. Their website is easy to use for customers and as an owner.
3. The setup for arriving guests is better. For example, the linens, coffee and tea, soaps, etc. seem to be a step above the competition.
4. As as owner, I feel they have responded (with grace) to any inquiries I had. I had a lot at first, but then you get used to the system and let them take care of everything. The yearly cleaning, linen service, etc. seem to be a good improvement.

Hope this answers your questions. – Jon Y.

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